Hertz 24/7 Terms and Conditions
Presentation of Hertz 247 Car Club service
Hertz is offering the opportunity to join a membership for short term car rental operated by Hertz 247. Your membership is a unique membership program that allows you to access a car on an hourly basis and at a convenient location 24h seven days a week. Renting a car or van has just become easier.
As a member, we will ask you to respect the vehicle, the following terms and your fellow members. This agreement and the terms and conditions below govern both other members and your membership and usage of the vehicles.
Access to service in authorized upon subscription to the 24/7 program and by creating your personal profile on the website, using the app for smartphones or through the iPads in our locations. All profiles are subject to hertz approval from Monday to Friday from 8.00am to 10.00pm, Saturdays from 8.00am to 9.00pm and Sundays from 9.00am to 9.00pm.
By agreeing to these terms and conditions, you agree to be bound by them and to receive notice of any changes to the terms and conditions through the posting of notice of such changes on the Hertz 247 website. We reserve the right to make changes to the terms and conditions (including but not limited to rates and charges) at any time. Your use of the Hertz 247 Car Club Service will be governed by and subject to the terms and conditions as published on the Hertz 247 website at the time of use of the services. After we have published any changes to the terms and conditions you will be bound by those amended terms and conditions accordingly, you should check prior to each use of the services to ensure that you understand the precise terms and conditions applicable to your use of the services. If you make a booking, then you agree to the terms and conditions in force at the time of your booking.
Please also have a look through the FAQ section and on our web site for further details on how the process works and for any additional requirements which you need to adhere to as a member.
If you would like to contact us directly, please do so writing by email at Hertzit247@hertz.com or by phone on 0269633716.
As a member, we will ask you to respect the vehicle, these terms and your fellow member if you make a booking, then you agree to the terms and conditions in force at the time of your booking.
Definitions
'Hertz 24/7' is part of The Hertz Corporation with head office and registered address at Via del Casale Cavallari 204 – 00156 Roma, Italy.
‘Member' or 'Customer' refers to anyone who has registered their details for the use of Hertz 24/7 vehicles.
'Customer Care Centre' refers to the reservation center and helpdesk that can be reached by email at hertzit247@hertz.com or by phone on 0269633716.
Your free membership:
1. Becoming a member & using the Services
Application Form
a. To subscribe You must be at least 23 years of age and You must complete the application form on our website, fill out all your details correctly (including billing information).
b. In order to receive confirmation and reminders on your bookings, you will need to provide a valid email address and your mobile phone number. Please inform us if these change during the course of your membership so that we can continue to keep you updated
c. You need to ensure that at all times you fulfil our minimum rental qualifications. You must keep us up to date as to any change in billing details or contact information (Address & Phone Number). You are also required to notify Hertz of any driving infringements prior to using the services.
Minimum Rental Qualifications
d. The renter, the customer and the driver will have to be the same person. He or She will need to provide a valid non-prepaid credit card in his or her name.
e. To process your application we will have to check your license with the Italian DMV authority in order for us to validate your application.
f. You will be required at the start of each rental to confirm that you continue to hold a valid driving license permitting you to drive a vehicle in Italy and it is your responsibility to ensure that your driving license remains valid and continues to comply with the conditions of paragraph 1(e).
g. If you do not hold an Italian driving license, you can still become a member; please contact the Customer Care Centre for details.
Billing Details
h. You will need to provide us with your credit card details in order to verify its validity, invoice you for rental and additional charges. The card holder must be the renter/driver. The name on the credit card and the name on the driver’s license MUST match.
i. You will also be required to provide us with details of your home and business address and the fiscal code number.
Age Considerations
j. The Minimum qualifying age for Hertz 24/7 members is 23.
k. Once we have approved and authenticated your details, you will become a member of Hertz 24/7. We reserve the right not to accept your application for membership.
Corporate Partners & Affiliations
l. Please note if you are using the Hertz 24/7 service as part of an agreement with a company or University you will be subject to the locally agreed age restrictions. Please contact your Company, University or Hertz 24/7 to confirm any variations that may have been agreed.
2. Pin Access Code
a. When you have reserved a car you will receive, 15 minutes before the time of rental via sms or email, a message with a pin code number that is necessary to open and close the car/van. Hertz is not responsible for bad GSM coverage (Pin Pad).
b. The pin code is personal, it enables the renter only and its disclosure is strictly forbidden.
3. Making a Booking
a. To reserve a vehicle you must add a valid method of payment to your profile. Debit or Prepaid Cards will not be accepted
b. You can reserve your vehicle at our website www.hertz247.com, using the Hertz 24/7 App on your smart phone, or by calling the Customer Care Centre on 0269633716.
c. You must book the vehicle for at least one hour on each occasion.
Certain services require 2-hour minimum booking
d. Certain vehicles and locations may become available for one-way rentals. These will be identified on the Hertz 24/7 website.
e. You will receive a confirmation of your booking by text message on your mobile and an email, depending on your contact information options.
f. Feel free to look at the FAQs or contact the Customer Care Centre for further details.
4. Charges for using the vehicle
a. When you use the vehicle, you will be charged an hourly rate with a minimum charge of one hour. You will be charged for the full rental, regardless of whether you returned the vehicle early, subject to clause 6.
b. The rental rate for each rental will be determined when you make a booking and you will be able to view these charges before you confirm each booking.
c. Mileage will be charged at an agreed rate currently equal to €0.29/km (Depending on the vehicle booked).
d. When you make a reservation for a vehicle situated in a country outside of Italy you will be charged in the currency of the country in which you joined Hertz 24/7.
e. We will preauthorize an amount of €200 48 hours before you start your rental or immediately if your rental commences within 48 hours. The booking will only be confirmed once authorization has been successfully obtained. We may notify you if your payment card is declined.
f. Your account will be debited at the end of the rental for the rental charges and any additional charges which may be applicable. If the payment fails, you will be charged an administration fee. Please refer to the schedule of charges at the end of this agreement.
g. If you make a booking through the Customer Care Centre, you will be charged an additional booking fee. Please refer to the schedule of charges at the end of this agreement.
h. By agreeing to these terms and conditions, you give us permission to pre-authorize the initial charges and deduct all charges from credit card you provided.
5. Additional charges that you will be responsible for
Please see Schedule 1 below for the detail of the Charges
a. If you return the vehicle late, you may be charged a late return fee together with the normal rental charges.
b. You will also incur an additional charge in the following instances:
i. If you return the vehicle with less than a quarter tank.
ii. If you leave the vehicle in an unfit state (not clean), or you have smoked in the vehicle or allowed pets into the vehicle.
iii. If you lose the keys, vehicle documents or the fuel card.
iv. If you have not turned the lights off or forgot to lock the vehicle.
c. If you do not return the car to the designated parking space and park the vehicle somewhere else and don't inform us, you will be charged an additional fee, any parking charges and any recovery charges if the vehicle is towed away.
d. If we are required to process any accident claim, road fines, parking fines or any other fine related to the time the vehicle was in your possession, you will be charged an administration fee for it to processed.
e. By agreeing to these terms and conditions, you authorize hertz to deduct all charges from your credit card.
6. Early return/Cancellation
a. If you no longer need the vehicle, you may cancel the booking. To avoid being charged for the full period of the booking, you must cancel at least six hours before the scheduled pick-up time. If you don't cancel within six hours, you will be charged for up to 6 hours or your full rental, whichever is the lower amount.
b. Even if you return the vehicle earlier, you will be charged the full cost of the rental or for a period of 6 hours after the scheduled return time, whichever is less.
7. Our Commitment to You as a Member
a. Vehicles will be available in designated parking spaces from the start of your booking. Other members may delay the return of their vehicle and this may effect the pick-up time of your rental for which we cannot guarantee in such case.
b. If a vehicle has not been returned on time by a previous member, we will try to find an alternative solution for you, but we may not be able to meet all your requirements.
c. We will ensure that as far as reasonably possible, all vehicles are in a good overall operating condition.
d. If a vehicle breaks down, let us know immediately by contacting the Customer Care Centre and we will arrange for a breakdown service provider to come to you or make alternative arrangements. The Customer Care Centre is open from Monday to Friday from 8.00am to 10.00pm, Saturdays from 8.00am to 9.00pm and Sundays from 9.00am to 9.00pm. After opening hours you can contact the Hertz Roadside Assistance.
8. Invoicing
a. You are responsible for the payment of all charges in any way incurred in connection with the booking and use of a vehicle, whether you used the vehicle in the country of membership or in another Hertz 24/7 country.
b. You must notify us immediately if your method of payment details change. If we cannot authorize your payment card before each rental, you will not be able to unlock and use the vehicle.
c. At the end of every rental, we will debit your account for the rental charges and any additional charges, insurances, and/or damage.
d. We will not be responsible for any overdraft charges or any other losses or liabilities which you may incur with your bank or card provider.
e. If we experience problems with your credit card, or in the event of debit refusal by your bank, we reserve the right to suspend and/or terminate your membership of Hertz 24/7. You will also be charged an administration fee for each collection attempt until full payment has been received.
f. When you give us your credit card details you agree to allow us to deduct from your card for all charges that you may have incurred.
9. Insurances and Protections
a. Provided you comply with the terms and conditions, you will be covered by third party motor insurance as required by law and damage protection.
b. When you join you agree to the damage protection plan that Hertz 24/7 offers you when you use the vehicle which is part of your membership. Please see below in Schedule 2 for the details and the terms and conditions of the protection plan.
c. In case of damage, loss or theft of the vehicle, whereas the Hertz 24/7 membership conditions are respected by the customer, you will be charged up to the maximum excess amount. If the damage is lower than the amount than the excess, you will pay the cost of repair plus an administration fee. If we cannot assess the cost of the repair at the time of damage notification we will bill you for the full excess amount and refund the difference after the repair has been completed.
d. If you do not comply with the terms and conditions of rental, or if the loss, damage or theft is caused intentionally or by gross negligence, you will lose the benefit of any insurance/cover/protection provided by Hertz 24/7.
e. It is important that you notify us by email or normal mail of any change in your license status or if you have any points deducted to your license as this may mean that you are no longer insured.
f. If you use the Hertz 24/7 services outside of the Italy local Terms and Conditions of rental within that country will apply. For the avoidance of doubt Hertz 24/7 members residing outside of Italy will abide and be bound by Italian terms and conditions when renting in Italy
10. Termination and Suspension of your Membership
a. Your membership does not expire, unless you notify us that you wish to cancel or we choose to terminate it
b. You may cancel your membership at any time. We will terminate your membership and cease to send you any updates and special offers.
c. Hertz 24/7 may suspend your membership in the event that you have failed to pay through your account or direct debit payment was unsuccessful.
d. Hertz 24/7 may also suspend your account if your driving license no longer meets our requirements for the use of our vehicles.
e. Hertz 24/7 may also choose to terminate or suspend your membership at any time for any other reason including the un-proper use of the service, the vehicle or misleading behavior on the road or in the vehicle.
11. Your Information - Data protection
a. When you fill in the application details, you agree for Hertz 24/7 to use your personal details to verify your identity with the Italian authorities.
b. Hertz 24/7 reserves the right to use the license details to periodically check that it is valid and to ensure that it continues meeting our membership requirements.
c. To make sure that you are fully up-dated with all developments and promotions of Hertz 24/7, we will send you regular emails or text messages.
d. To make sure that you are fully up to speed with all the fantastic developments at Hertz 24/7, we will send you regular updates and new offers by email, text message or by post so that you can make use of them and these will be sent to the details which you provided in your enrolment.
e. We track the location of the car via GPRS for security purposes and to provide the Hertz 24/7 services, and accordingly you confirm that we can keep this data for such reasons
f. We will only show your credit card details to our third party payment partners.
g. Please read our privacy policy for the measures which we have in place to make sure that all your details are protected.
h. The data controller in relation to any information which we have been given by you is Hertz Italiana srl - Via del Casale Cavallari 204, 00156 Roma
i. You agree that we may process your information as defined under the Data Protection Act.
j. You also agree that we can keep the information as part of our records to continue to administer and provide the services to you.
k. We will send you the latest offers and any material relating to such and you will be provided with the opportunity to unsubscribe should you no longer wish to receive the offers.
12. Disputes
a. All disputes should be e-mailed to Hertzit247@hertz.com within 5 days of the rental concluding. The Hertz 24/7 team shall attempt to respond to your query within 48 working hours.
b. If we cannot resolve the dispute directly, the resolution can be made through http://ec.europa.eu/odr or www.ecc-netitalia.it. This agreement will be governed by the Italian laws and you agree that the courts of Italy are the most appropriate and convenient courts to settle the dispute.
Things to be aware of when using the vehicle.
13. Before using the Vehicle
a. You must check the vehicle for any damage and make sure that you report any damage to the Customer Care Centre, before using the vehicle. If you do not inform the Hertz 24/7 team prior to using the vehicle you may be liable for any damage to the vehicle.
b. Hertz 24/7 will charge the rental costs and any additional amount related to damage on your credit card if not previously reported to Customer Service.
c. You must also check that the documents of the vehicle and other items (administrative papers, fuel card, parking card, Vehicle Condition / damage report) are in the vehicle.
d. Before the start of each rental You will be asked to verify that you hold a valid driving license.
14. Conditions when using the vehicle
a. You must use the Pin Access Code to unlock the vehicle and to lock the vehicle. You will not be able to access the Hertz 24/7 fleet without your assigned method of entry.
b. The keys must not be removed from the vehicle at any time during the rental.
c. You are responsible for the vehicle and anything that may occur to the vehicle from the moment that you unlock it until your rental is completed and you lock the vehicle back. This includes tire damage that may not be immediately evident during drop-off.
d. You are responsible for any parking fine, bus lane fine, speed fine, clamping fees, and any other charge or fee which incur while using the vehicle. The authorities may demand for your personal information in order to contact you directly, if so, you will have an additional administration fee of €35 charged to guarantee the process of the case.
e. You must not smoke or allow anyone else to smoke in the vehicle.
f. No pets are allowed in the vehicle at any time, except for required as service animal for the visually impaired.
g. Remember that another member will use the vehicle after you, so please keep it clean and tidy.
h. Please look at the online FAQs for any additional information on using the vehicle.
i. If damage is done to the vehicle, you are responsible, and you must let us know immediately if anything happens.
j. If the vehicle breaks down, or there is a fault with the vehicle, you must let us know immediately. Do not arrange for your own breakdown repair service or allow anyone to provide service or fix the vehicle and contact Hertz 24/7 Customer Care Service immediately.
k. If you have an accident you must fill-in an accident report form from the glovebox and inform the police if required. If the vehicle is stolen you must reach the nearest police department and have a police report done immediately . Let us know immediately and send us a copy. You should not add or attach any equipment or device to the vehicle.
l. You are fully responsible for damage caused by failure to assess the height of the vehicle and striking overhead or overhanging objects. This responsibility is not excluded by any waiver.
15. Returning the Vehicle
a. You must return the vehicle before the end of your rental period; otherwise, a late return fee will be applied. Rental charges will continue to accrue; until the vehicle is returned to its parking space and the rental is closed. For early rental, see clause {6b}
b. Ordinary wear and tear due to reasonable use expected, you must return the vehicle in the same condition in which you received it. You can find it on the back of the Hertz 247 Vehicle pre-inspection sheet.
c. At the end of the rental, inspect the vehicle for any damage, and report it to the Customer Care Centre.
d. The vehicle must be parked in one of the Hertz 24/7 parking bays at the same location where it was picked-up.
e. If you cannot park in the designated parking space, phone the Member Care Centre immediately to notify them where you are parking the vehicle.
f. Hertz in agreement with certain Affiliate groups provide a fuel card. You must make sure that there is at least a quarter of a tank of fuel for the next member. If you need to refuel the tank, you must use the fuel card and use the correct fuel type. All fuel cards have restrictions applicable to €50 maximum expense; these are clearly displayed on the card. It is your responsibility not to exceed this limit. Should you exceed this limit it is your responsibility to arrange payment for the fuel. You should then retain the receipt and subject to agreement from the Hertz 24/7 team will seek reimbursement. In no case Hertz will reimburse fuel for any amount exceeding €50.
g. Turn off the lights of the vehicle.
h. Remember to leave the key, the documents of the vehicle, the fuel card, the parking card, and the Vehicle Pre-Inspection sheet in the glovebox and lock the vehicle using the assigned Pin code.
i. At the end of each rental you must ensure that you close off the rental using the 'end rental' button in the vehicle failing to do so may result in additional charges.
16. Your responsibilities as a member
a. You are responsible for the vehicle and anything which happens to the vehicle from the moment that you unlock the vehicle with the PIN Code.
b. You must not use the vehicle to drive outside of Italy
c. You must only use the vehicle to carry cargo and passengers which do not exceed the designed seating and weight capacity.
d. You must only use the vehicle in accordance with all highway and other applicable laws and regulations.
e. The use of the vehicle in the following conditions is not allowed:
i. for any hire or reward,
ii. to carry passengers for remuneration,
iii. for off road or on roads which are unsuitable,
iv. to take part in any race or contest,
v. to sub-rent or for driver training,
vi. by any person who is under the influence of alcohol or any drug or medication which is prohibited,
vii. in the carrying out of any crime or any other illegal activity,
viii. for the towing of a trailer or vehicle,
ix. to carry any substance which is toxic, flammable, or which may damage the vehicle,
x. to carry animals.
f. If you don't comply with the terms and conditions of use of the car, you will lose the benefit of any insurance cover and additional protection which you may have.
g. You must continue to meet all our license requirements while you are a member and whenever you use the vehicle and to let us know if there are any changes to your license status.
17. Applicable Law and renting outside Italy
a. If you wish to rent a Hertz 247 vehicle outside of the Italy, then you must ensure that your driving license is valid in the country of destination and permits you to drive vehicles in that country. If you are licensed by a country which does not permit us to obtain a copy of your driving record or we cannot confirm your license details with the licensing authorities, then you must submit a copy of your driving record to the Member Care Centre.
b. When you first make a reservation for the vehicle in a new country, we may require you to submit additional information to the Member Care Centre.
c. This agreement and the terms of your membership are with Hertz Italiana srl and the Italian law will apply.
d. If and when you make a reservation for a vehicle outside Italy then the conditions of membership and use shall be governed by these terms and conditions, subject to any additional terms and conditions which you will be asked to agree to when you first make a booking in that territory. The booking and rental of the vehicle will then be with the Hertz 247 company in the territory where you pick up the vehicle, but your membership obligations shall remain with Hertz Italiana srl
Driving Charges Schedule 1
Additional Charges |
For IT Rentals € |
For European Rentals € |
Booking through Member Care Centre |
Euro 2 |
Euro2 |
Uninformed late return |
Rental Charge + Euro 30 |
Rental Charge + Euro30 |
Informed late return |
Rental Charge + Euro 5 |
Rental Charge + Euro15 |
Return with less than ¼ tank petrol |
Euro 35 |
Euro35 |
Vehicle not in a clean state |
Euro 50 |
Euro50 |
Smoking in the Vehicle |
Euro 50 |
Euro50 |
Pets in the Vehicle |
Euro 50 |
Euro 50 |
Lost Vehicle keys |
Euro150 |
Euro 150 |
Lights left on in Vehicle |
Euro 45 |
Euro45 |
Vehicle left unlocked |
Euro 45 |
Euro 45 |
Vehicle parked in incorrect parking space |
Euro 45 + towing charge |
Euro 45 + Towing Charge |
Booking cancelled less than 6 hours before |
Full value of rental. |
Full value of rental |
Traffic Violations and any other applicable fines |
Euro 35+ (vat) + cost of fine |
Euro 35+ (vat) + cost of fine |
Lost fuel card |
Euro 25 + Admin Fee |
Euro 50 |
Lost Parking Ticket |
Euro 35 |
Euro 35 |
Failed Payment - Administration Fee |
Euro 35 |
Euro 35 |
Administration Fee |
Currently Euro 25 + (vat) |
|
SCHEDULE 2 – PROTECTION PLAN
Why do I need to take this out?
When you drive the vehicle, you are only insured and protected against any claims from any third person for death, personal injury or damage to property caused by the vehicle during your rental.
You are not protected against any damage done to the vehicle itself, vandalism or theft of the vehicle. The Protection Plan covers you for these situations.
What protection will I get?
You will be responsible for damage up to €1600 and for vandalism or theft to the car for up to €2000 for each time you rent. If driving one of our vans, you will be responsible for damage, vandalism or theft of the van for up to €1700.
If the damage to the vehicle is less than the excess amount, you will only be responsible for the lesser amount, any administration fee and any towage costs. Any damage more than the excess amount will be covered by Hertz 24/7.
If you put the wrong fuel into the vehicle, you will be charged the full excess amount. If the vehicle is stolen, you will only be charged the excess amount.
Please remember that the additional protection plan only covers you as long as you have followed the rules of the membership and have used the vehicle in accordance with the terms and conditions and the damage or theft was not caused intentionally, by gross negligence of you or an authorized driver.